Frequently asked questions

Q. How far is the sanctuary (elephant camp) Chiang Mai city?

A. The travel time to the sanctuary is about 1 hour.

Q. How many elephants are there at the Sanctuary?

A. Most of the time we have between 4-6 elephants.

Q. How many people are in the group visiting the sanctuary?

A. The group is typically between 10-18 guests per day. We aim for there to be no more than 3-4 people per elephant.

Q. How many people need to be booked to operate the tour?

A. We need a minimum of 2 people to be booked to operate each tour.

Q. Is round-trip transportation included from our hotel/guesthouse in Chiang Mai?

A. Yes, transportation is included with our full-day tour.

Q. Is this tour suitable for families with young children?

A. Our tour is suitable for families with young children years 6 and older. If you have children younger than 6 please call/text or WhatsApp us @ 66 95 785-5191 for more information.

Q. Can I pay for the tour online for my ethical elephant tour?

A. Yes. You will kindly be asked during check out for a deposit to hold your reservation. The balance may be paid in Thai Baht at the sanctuary.

Q. What bags / luggage can I take with me?

A. Guests are welcome to bring one day pack or standard check-in sized backpack.

Q. Do I need to bring a bathing suit?

A. We will offer you Karen clothes (Thai outfit) for your day trip. Some guest will wear a bathing suit underneath to swim in the river or waterfall. The Karen clothes do dry quickly.

Q. What happens if it is raining on the day of my tour?

A. Our ethical elephant tour will still go ahead if it is raining. Elephants love the rain and ponchos will be provided.

Q. Will photos or videos be available of the tour after the tour date?

A. Yes, we will send you an email directing you to our Facebook page. There you can download photos and videos free of charge.

Q. What is your cancellation policy?

A. Please visit to read our cancellation policy

Q. Is lunch included? What type of food will I be served?

A. A Thai style lunch is provided with drinks. Please contact us if you have special dietary needs. We also provide water, coffee, and snacks upon arrival to the sanctuary.

Q. Is it possible to change the dates of my visit?

A. Yes. You may modify your booking dates if done more than 24 hours prior to your tour date